Case Studies

Consensus Building Consulting & Facilitation

Research Consulting

Problem

Poplar Pulmonary Wellness Inc. is on a mission to provide respiratory therapy to all British Columbians who need it. However, there is a lack of understanding on what characteristics are needed to achieve the best outcomes for virtual programs. The goal was to identify the characteristics through existing literature using a systematic review protocol.

Services Provided

Through mutual agreement and consultative process, Popular Pulmonary identified the articles to be included. As a consultant, services were provided to extract the data from the articles, synthesize the data and identify patterns in the literature on what characteristics support virtual pulmonary rehabilitation.

Deliverables

A written report summary, data tables, and a visual infographic-style presentation of the results was provided.

Duration: 1 month

Targeting Public Health Communication

Problem

Public health and healthcare organizations in western Canada faced challenges in effectively delivering public advisories for wildfires, particularly to communities at the greatest risk. Timely dissemination of messages was hindered by various factors, prompting the need to optimize these public health advisories.

Process

A comprehensive provincial survey was conducted to understand the specific needs of the public. Subsequently, public health and healthcare organizations convened to identify and address barriers hindering the fulfillment of public needs. Through collaborative workshops, strategies were co-created to overcome these barriers, with a focus on ownership and implementation. Evaluations conducted at three and six months post-implementation assessed the effectiveness of the strategies.

Duration: 2 years

Services Provided

Project Management

I oversaw the entire project, ensuring smooth coordination and timely execution of tasks.

Survey Development and Analysis

I led the development and analysis of the provincial survey, ensuring that it captured relevant data to inform decision-making.

Facilitation

Facilitated collaborative workshops among the agencies involved, ensuring that all organizational perspectives were considered in the strategy development process.

Knowledge Dissemination

Effectively communicated findings and strategies to stakeholders, facilitating informed decision-making and action.

Evaluation Development and Implementation

Developed and implemented robust evaluation measures to assess the impact and success of the implemented strategies.

Mentorship

Provided mentorship to junior public health students, offering valuable insights into inter-organizational challenges and evidence-based approaches to addressing public health issues.

Outcome

The project not only optimized public health advisories for wildfires but also served as a valuable learning opportunity for junior public health students, emphasizing the importance of evidence-based approaches in addressing complex public health challenges.

Identifying Gaps in Care Provision

Problem

In Canada's publicly funded healthcare system, managing resources, funding, and capacity to provide optimal patient outcomes has been a chronic challenge. The provincial government sought guidance on enhancing the integration of care services to improve access and referral pathways.

Process

Recognizing long-standing tensions and a lack of trust among care providers and public health servants, it became evident that fostering cohesive discussions and rebuilding trust was essential. An extensive environmental scan was conducted to map available services and stakeholders. A series of symposia was organized, focusing on building trust, transparency, and collaborative problem-solving. This approach aimed to address interpersonal dynamics and past failures hindering integration efforts.

Duration: 1 year

Services Provided

Stakeholder Liaison

I effectively engaged with all involved organizations and stakeholders, fostering open communication channels.

Conflict Resolution

Creating a space for individuals to express frustrations and past struggles was crucial. Our objective perspective facilitated clarity in addressing underlying issues.

Leadership

Providing leadership and direction throughout the symposia series enabled stakeholders to share ideas and collaboratively develop a roadmap for future initiatives.

Relationship Management

Managing relationships, conflict, and discontentment was pivotal in navigating complex interpersonal dynamics and facilitating meaningful progress.

Synthesis

Synthesizing ideas and discussions from symposia sessions into a cohesive roadmap ensured a clear direction for future initiatives and long-term collaboration.

Outcome

By addressing trust issues and fostering collaboration, stakeholders identified key gaps, priorities, and strategies to improve care integration. This collective effort led to the initiation of new projects benefiting the entire healthcare system. The outcome was a cohesive roadmap synthesizing shared ideas and priorities, providing a foundation for sustained collaboration and improvement.

Developing Education for Primary Care Providers

Problem

Primary care providers play a pivotal role in patient intervention, yet addressing addiction challenges requiring behavioral counseling poses a significant hurdle. Limited time in busy clinics impedes the provision of adequate care and attention necessary for addressing addiction issues effectively.

Process

Collaborating with relevant organizations including professional associations, government bodies, and healthcare institutions, we initiated a comprehensive provincial survey to pinpoint the specific training needs of primary care providers in addressing addiction challenges. Findings from the survey informed a workshop format where stakeholders deliberated on the most effective strategies to meet these identified needs. Prioritization of ideas and strategies paved the way for actionable pathways to support family doctors in addressing addiction challenges within their practice. Emphasis was placed on ensuring the feasibility and ownership of initiatives moving forward.

Duration: 2 years

Services Provided

Project Management

Successfully managed all aspects of the project, from inception to implementation, ensuring smooth coordination and timely execution of activities.

Creative Funding

Sought out innovative funding opportunities to support the initiative, maximizing available resources and ensuring sustainability.

Prioritization and Alignment

Facilitated prioritization of activities and alignment of strategies, ensuring that efforts were directed towards the most impactful interventions.

Stakeholder Facilitation

Skillfully facilitated multi-sectoral discussions, bringing together diverse organizations to reach a consensus on strategies moving forward.

Strategic Planning

Developed a cohesive strategy to address addiction challenges within primary care, garnering buy-in and resources from multiple organizations to support implementation.

Outcome

By collaboratively identifying and prioritizing actionable strategies, barriers between organizations were dismantled, fostering implicit support for initiatives and enhancing cohesion in priorities across organizations. The alignment achieved through open communication and co-created ideas facilitated the pooling of resources, enabling a unified strategy to address addiction challenges within primary care settings.

Do-It-Yourself (DIY)

Get guided strategies and resources to design your collaboration for mutual benefit.

Hybrid - DIY/DFY

Access all the tools you need for effective partnership, plus an objective facilitation perspective to incorporate all partners' ideas.

Done-For-You (DFY)

Enjoy full-service facilitation that covers everything you need to partner effectively across sectors, from strategy design to analysis.